Frequently Asked Questions

Add the CorePal belt to your cart and click checkout. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Your card will be charged once your order is processed for shipment.

Orders can be canceled within 24 hours of placing them. Contact us immediately at info@core-pal.com with your order number.

Yes, within 12 hours of placing your order. Contact us at info@core-pal.com with your order number and the correct address. We cannot guarantee changes after the order enters processing but we will do our best.

Yes. You will receive an order confirmation immediately after purchase and a second email with your tracking number once your order ships.

Orders are processed within 1–2 business days. Standard delivery to the US takes 6–10 business days after processing.

You will receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking information to update. You can also track your order on our Track Order page.

In rare cases tracking information may not update immediately but your order is still on its way. Contact us at info@core-pal.com after the estimated delivery window and we will help you.

Yes. We offer free shipping on all orders to the US with no minimum order required.

Position the belt around your lower back, centered on your lumbar spine — not on your hips or tailbone. The lumbar pad should sit directly on your L4/L5 area. Fasten the velcro so the belt sits snug but comfortable. Every CorePal order includes a step-by-step instruction card and a QR code linking to our how-to video. Most people feel relief the moment they adjust the positioning correctly.

CorePal fits waist sizes 29 to 55 inches.

S/M: waist 29–40 inches
L/XL: waist 41–55 inches

If you are between sizes go one size up. Still unsure? Email us at info@core-pal.com and we will help you choose.

Yes. The profile is slim enough to wear under a loose shirt or work clothes without being noticeable.

We recommend wearing it for 1 to 4 hours per day on your worst pain days. Do not wear it more than 6 hours continuously.

Yes. These are the two most common conditions our customers have. The belt provides targeted lumbar compression that directly reduces pressure on the lumbar spine and sciatic nerve. Consult your doctor if you have had recent surgery.

Yes. Many of our customers specifically purchased CorePal for SI joint dysfunction and report significant improvement with regular use.

CorePal is designed as a bridge, not a crutch. Wear it on your worst days when acute pain is stopping you from moving. Getting you moving again is exactly how your muscles start to recover. We recommend no more than 4 to 6 hours per day.

We offer a 60-day money-back guarantee. If you are not satisfied for any reason, contact us at info@core-pal.com within 60 days of receiving your order for a full refund.

Email us at info@core-pal.com with your order number. We will provide a prepaid return label and a US warehouse return address. Items sent back without contacting us first will not be accepted.

Once we receive your return, refunds are processed within 6–10 business days to your original payment method.

Contact us immediately at info@core-pal.com with your order number and a photo of the issue. We will send a replacement or issue a full refund right away.

Every CorePal belt comes with a 60-day warranty from the date of purchase covering manufacturing defects. Email us at info@core-pal.com to make a claim.