ORDERS AND PAYMENT

How do I place an order?

Add CoreMassage to your cart and proceed to checkout.

We accept major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Your available payment options will be displayed at checkout.

Can I cancel my order?

Orders can be canceled within 2 hours of placing them.

Contact us immediately at info@core-pal.com with your order number.

Once your order has entered processing or fulfillment, cancellation may no longer be possible.

Can I change my shipping address?

Yes. You may request an address change within 12 hours of placing your order.

Contact us at info@core-pal.com with your order number and the correct shipping address.

We cannot guarantee changes after your order has entered processing, but we will do our best to assist you.

Will I receive a confirmation email?

Yes.

You will receive an order confirmation after your purchase and another email containing your tracking information once your order has shipped.

SHIPPING AND DELIVERY

How long does delivery take?

Orders are generally processed within 1–2 business days.

Standard delivery to the USA typically takes 6–10 business days after processing.

Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, holidays, or other circumstances outside our control.

How do I track my order?

You will receive a tracking number by email once your order ships.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

You can also track your shipment through our Track Order page.

What if my tracking is not updating?

In some cases, tracking information may take additional time to update even though your package is still moving through the delivery network.

If your order has not arrived after the estimated delivery window, contact us at info@core-pal.com and we will assist you.

Where is my order shipped from?

Orders are shipped from one of our fulfillment centers depending on product availability and destination.

Some US orders may be dispatched from our international fulfillment center in China.

Your tracking information will be provided once your order has shipped.

Is shipping free?

We offer free standard shipping on orders over $80 USD.

Orders below the free-shipping threshold are charged the shipping rate displayed at checkout.

PRODUCT QUESTIONS

What is CoreMassage?

CoreMassage is a 3-in-1 lower-back massage system designed to help you relax and unwind in the comfort of your own home.

It combines three comfort features:

Soothing Heat: Helps relax tight muscles.

Targeted Massage: Provides gentle vibration to ease muscle tension.

Gentle Stretch: Provides a mild stretching sensation to help you relax your lower back.

Simply lie down and enjoy a 15-minute relaxation session.

How do I use CoreMassage?

Place CoreMassage on a flat, stable surface, such as your bed or the floor.

Lie on your back with the device positioned comfortably beneath your lower back.

Use the control buttons to select your preferred settings.

Relax for approximately 15 minutes while the heat, massage, and gentle stretch features work together.

Stop using the device if you experience pain or discomfort.

How long should I use CoreMassage each day?

We recommend starting with 15 minutes per session.

Regular use can help you build a simple relaxation routine.

Many people prefer using CoreMassage in the morning, after a long day, or before bedtime.

Always follow the instructions provided with your device.

Can I use CoreMassage on my bed or couch?

CoreMassage is designed for comfortable at-home use.

A flat, stable surface, such as a firm mattress or the floor, is generally preferable.

If using it on a couch, ensure the surface provides adequate support and allows the device to remain stable.

Avoid using CoreMassage on highly uneven or excessively soft surfaces.

What does the 3-in-1 system do?

CoreMassage combines three complementary comfort features in one device.

Soothing Heat

Gentle warmth helps relax tight muscles and creates a comfortable massage experience.

Targeted Massage

Vibration massage provides a soothing sensation to help ease everyday muscle tension.

Gentle Stretch

The device provides a mild stretching sensation designed to encourage relaxation around the lower back.

Together, these features create a convenient 15-minute relaxation experience.

Does CoreMassage help with lower-back pain?

CoreMassage is designed to provide soothing warmth, massage, and gentle stretching for lower-back comfort.

These features may help relieve everyday muscle tension and stiffness.

Individual experiences vary, and CoreMassage is not a substitute for professional medical treatment.

If you have persistent or severe back pain, consult a qualified healthcare professional.

Can CoreMassage help with sciatica or spinal stenosis?

CoreMassage provides heat, massage, and gentle stretching sensations that some users may find comforting.

However, CoreMassage has not been established as a treatment for sciatica, spinal stenosis, or other diagnosed spinal conditions.

If you have sciatica, spinal stenosis, a herniated disc, or another spinal condition, consult your healthcare provider before use, particularly because stretching may not be suitable for every condition.

Is CoreMassage suitable for older adults?

CoreMassage may be suitable for adults who want a simple, at-home relaxation routine.

However, suitability depends on the individual's health, mobility, and medical history.

If you have osteoporosis, spinal instability, a recent injury, or another condition affecting your spine, consult your healthcare professional before use.

How long does it take to notice results?

Everyone's experience is different.

Some users may notice a soothing sensation during or shortly after a session, while others may find that regular use fits into their relaxation routine.

There is no guaranteed timeframe for pain relief or long-term improvement.

Can I use CoreMassage every day?

CoreMassage may be incorporated into a regular relaxation routine when used according to the manufacturer's instructions.

Start with a short session and pay attention to how your body responds.

If you experience increased discomfort, numbness, tingling, or unusual symptoms, discontinue use and seek medical advice.

Does CoreMassage replace physical therapy or medication?

No.

CoreMassage is intended as an at-home comfort and relaxation device.

It should not replace prescribed medication, physical therapy, or medical treatment.

If you are receiving treatment for a spinal condition or chronic back pain, discuss CoreMassage with your healthcare provider before incorporating it into your routine.

RETURNS AND GUARANTEE

What is your return policy?

We offer a 60-day money-back guarantee.

You have 60 days after receiving your order to request a return.

To be eligible for a refund, the product must meet the conditions described in our Refund Policy.

Contact us at info@core-pal.com to begin the return process.

How do I start a return?

Email us at info@core-pal.com with:

Your order number.

A clear photo showing the current condition of the product.

Once your return request has been approved, we will provide the appropriate return address and instructions.

After shipping your return, please send us a photo of your shipping receipt showing the tracking information.

Items returned without contacting us first may not be accepted.

Do you provide a prepaid return label?

No.

Return shipping costs are generally the customer's responsibility, unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service.

Where do I send my return?

The return address will be provided after your return request has been approved.

The return location may vary depending on the order and fulfillment location.

Please do not send your return to an address found on the original package unless our customer support team specifically instructs you to do so.

How long does my refund take?

Once your return has been received and inspected, we will notify you regarding approval.

If approved, the refund will be processed to your original payment method within 7–10 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

What if my product is damaged or defective?

Contact us immediately at info@core-pal.com with:

Your order number.

A clear photo showing the issue.

We will review the situation and arrange an appropriate replacement or refund where applicable.

What is your warranty?

CoreMassage is covered against manufacturing defects during the applicable guarantee period.

If you believe your product has a manufacturing defect, contact us at info@core-pal.com with your order number and photos showing the issue.

This does not cover damage caused by improper use, accidental damage, normal wear and tear, or modifications to the product.

STILL HAVE A QUESTION?

Contact us at info@core-pal.com.

We aim to respond to customer inquiries within 24 hours.