Shipping policy
Order Processing
All orders are processed within 1–2 business days after purchase.
Delivery Times
Standard delivery to the United States takes 6–10 business days after your order is processed.
You will receive a tracking number by email as soon as your order ships. Please allow 24–48 hours for tracking information to update in the system.
In rare cases, tracking information may not update immediately even though your order is still moving through the delivery network.
If you have not received your order after the estimated delivery window, please contact us at info@core-pal.com.
Shipping Origin
Orders are shipped from our fulfillment facilities. The shipping location may vary depending on product availability and logistics.
Customers will receive tracking information once their order has been dispatched.
Shipping Address Changes
You may request a change to your shipping address within 12 hours of placing your order.
Contact us immediately at info@core-pal.com with your order number and the correct shipping address.
We cannot guarantee address changes after an order has entered processing or fulfillment, but we will do our best to assist you.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Free Shipping
We offer free standard shipping on all orders over $80 USD.
Orders under $80 USD are charged a flat $4.95 USD shipping fee.
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
Customs and Import Charges
Depending on the shipping origin of your order, your package may be subject to customs processing.
Where applicable, customs duties, import taxes, or other charges imposed by U.S. authorities or shipping carriers may apply.
Unless otherwise stated at checkout, any such charges are the responsibility of the customer, subject to applicable law.
Delivery Delays
Delivery estimates are provided in good faith and may be affected by circumstances outside our control.
Occasional delays may occur due to:
Customs processing;
Carrier delays;
Severe weather;
Public holidays;
High shipping volumes; or
Incorrect or incomplete shipping information.
If we are unable to ship your order within the promised timeframe, we will notify you and offer options consistent with applicable consumer protection laws, including cancellation and a refund where required.
If your shipment appears significantly delayed, please contact us at info@core-pal.com and we will assist you.
Contact
For any shipping-related questions, contact us at: