Shipping and Delivery — CorePal

Order Processing

All orders are processed within 1–2 business days after purchase.

Delivery Times

Standard delivery to Canada takes 6–10 business days after your order is processed.

You will receive a tracking number by email as soon as your order ships. Please allow 24–48 hours for tracking information to update in the system.

In rare cases, tracking information may not update immediately even though your order is still moving through the delivery network.

If you have not received your order after the estimated delivery window, please contact us at info@core-pal.com.

Shipping Origin

Orders are shipped from one of our fulfillment centers based on product availability and the destination of your order.

To ensure your order is dispatched as quickly as possible, your package may be shipped from our international fulfillment center in China or another available fulfillment location.

Regardless of the fulfillment location, the estimated delivery timeframe shown above applies.

Customers will receive tracking information once their order has been dispatched.

Shipping Address Changes

You may request a change to your shipping address within 12 hours of placing your order.

Contact us immediately at info@core-pal.com with your order number and the correct shipping address.

We cannot guarantee address changes after an order has entered processing or fulfillment, but we will do our best to assist you.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Free Shipping

We offer free standard shipping on all orders over $60 CAD.

Orders under $60 CAD are charged a flat $4.90 CAD shipping fee.

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Customs and Import Charges

Depending on the shipping origin of your order, your package may be subject to customs processing.

Where applicable, customs duties, import taxes, or other charges imposed by Canadian authorities or shipping carriers may apply.

Unless otherwise stated at checkout, any such charges are the responsibility of the customer.

Delivery Delays

Delivery estimates are provided in good faith but are not guaranteed.

Occasional delays may occur due to circumstances outside our control, including:

• customs processing;
• carrier delays;
• severe weather;
• public holidays;
• high shipping volumes; or
• incorrect or incomplete shipping information.

If your shipment appears significantly delayed, please contact us at info@core-pal.com and we will assist you.

Contact

For any shipping-related questions, contact us at:

info@core-pal.com