Refund policy

Refund Policy — CorePal

60-Day Money-Back Guarantee
We offer a 60-day return policy. You have 60 days after receiving your item to request a return.

To be eligible for a refund, your item must be undamaged and returned in its original packaging.

To initiate a return, email us at info@core-pal.com with:

Your order number
A clear photo of the product showing its current condition

After your return request has been approved, we will provide you with the return address and further instructions.

Once you have shipped the return at the post office, you must also send us a clear photo of the shipping receipt showing the tracking number and shipment details.

Items sent back without first contacting us will not be accepted.

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the product arrived damaged, defective, or incorrect.

Return shipping costs vary depending on the shipping provider, return location, and country of origin. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returns sent without tracking.

Refund Processing

Once we receive and inspect your return, we will notify you of approval.

If approved, your refund will be processed to your original payment method within 7–10 business days.

Can I Cancel My Order?

Orders can be canceled within 2 hours of placing them.

Damaged or Wrong Item

Inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately at info@core-pal.com so we can make it right.

For any questions, contact us at info@core-pal.com.