Terms of Service — CorePal

Last updated: 2026

By accessing or using core-pal.com, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General

These Terms of Service apply to all users of this website, including customers, visitors, and purchasers.

CorePal reserves the right to update or modify these Terms at any time. Any changes will become effective when published on this website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Nothing in these Terms is intended to limit any rights you may have under applicable Canadian consumer protection laws.

2. Products

All products are subject to availability.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

We make reasonable efforts to display product descriptions, images, colours, specifications, and pricing as accurately as possible. However, actual product appearance may vary slightly depending on your device, screen settings, or manufacturing variations.

Prices may change at any time without notice.

3. Pricing, Orders and Payment

By placing an order, you confirm that all information you provide is accurate, current, and complete.

Unless otherwise stated, prices displayed to customers in Canada are shown in Canadian dollars (CAD).

Applicable taxes may be added at checkout where required by law.

We accept payment methods displayed at checkout, which may include Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Your payment method may be authorized or charged when your order is placed or processed.

We reserve the right to refuse, cancel, or limit an order in cases including suspected fraud, pricing errors, payment issues, product availability, or incorrect customer information.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

4. Shipping

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Estimated delivery to Canada is 6–10 business days after shipment, unless otherwise stated at checkout.

Delivery estimates are provided as estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, holidays, or incorrect delivery information.

You will receive tracking information by email once your order has shipped, where tracking is available.

Customers are responsible for providing a complete and accurate shipping address.

CorePal is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

Where applicable, customs duties, import charges, or other fees imposed by Canadian authorities or carriers may be the responsibility of the customer unless otherwise stated at checkout.

5. Returns and Refunds

We offer a 60-day money-back guarantee.

You have 60 days after receiving your order to request a return.

To request a return, contact us at info@core-pal.com and provide your order number and any information requested to process your return.

Products must meet the eligibility requirements described in our Refund Policy.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Refunds are issued to the original payment method after the returned product has been received and inspected.

Please refer to our full Refund Policy for complete return instructions and conditions.

Nothing in this section limits any refund, repair, replacement, cancellation, or other remedy that you may be legally entitled to under applicable Canadian consumer protection laws.

6. Order Cancellation

Orders may be cancelled within 2 hours of being placed.

To request cancellation, contact us immediately at info@core-pal.com with your order number.

After the cancellation period has expired or the order has entered processing or fulfilment, cancellation may no longer be possible.

If the order has already been shipped, you may request a return after receiving it in accordance with our Refund Policy.

7. Intellectual Property

All content available on this website, including text, product descriptions, graphics, images, videos, logos, designs, trademarks, and other materials, is owned by or licensed to CorePal unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, license, or otherwise use our content for commercial purposes without prior written permission from CorePal.

Nothing on this website grants you any ownership rights in CorePal intellectual property.

8. Website Use

You agree not to use this website:

• for any unlawful purpose;
• to violate applicable Canadian or international laws;
• to infringe intellectual property rights;
• to submit false or misleading information;
• to transmit malicious software, viruses, or harmful code;
• to interfere with the security or operation of the website; or
• to engage in fraudulent or abusive activity.

We reserve the right to restrict or terminate access to the website where misuse is reasonably suspected.

9. Limitation of Liability

To the fullest extent permitted by applicable law, CorePal and its affiliates, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products.

Individual experiences and results may vary. No particular result or outcome is guaranteed unless expressly stated otherwise.

CorePal does not exclude or limit liability where such liability cannot legally be excluded or limited under applicable Canadian law.

Nothing in these Terms affects any mandatory rights or remedies available to consumers under applicable federal, provincial, or territorial consumer protection legislation.

10. Health and Medical Information

Information provided on this website is intended for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Individual results may vary.

If you have a medical condition, injury, are recovering from surgery, are pregnant, experience severe or persistent symptoms, or have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

Do not disregard professional medical advice or delay seeking medical care because of information provided on this website.

11. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping carriers, advertising platforms, and external websites.

We are not responsible for the availability, content, practices, security, or policies of third-party websites or services.

Your use of third-party services may also be governed by their own terms and privacy policies.

12. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct such errors and update information at any time.

Where an obvious pricing or listing error affects an order, we may contact you to correct the issue or cancel and refund the affected order, subject to applicable law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Canadian privacy laws.

By using our website, you acknowledge that personal information may be processed by service providers located in Canada or other countries, subject to appropriate safeguards and applicable law.

Please review our Privacy Policy for more information about how we collect, use, disclose, and protect personal information.

14. Governing Law and Consumer Rights

These Terms are governed by the laws applicable in Canada and, where applicable, the laws of the Canadian province or territory relevant to the customer or transaction.

Nothing in these Terms is intended to restrict, waive, or override any mandatory consumer rights that apply under Canadian federal, provincial, or territorial law.

Any dispute will be handled in accordance with the jurisdiction and consumer protection requirements applicable under Canadian law.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement between you and CorePal regarding your use of the website and purchase of our products.

17. Contact

For questions regarding these Terms, your order, or our products, contact us at:

Email: info@core-pal.com

We aim to respond to customer inquiries within 24 hours.